Support

Answers to the questions we are asked most, and how to reach a person.

Last updated 1 September 2026

Contact us

Email support@mrsoftit.com and describe what happened. Telling us your device model and iOS version usually saves a round of questions.

We answer within two working days.

I paid but Pro is not on

Open the app, go to the paywall and tap Restore. That asks Apple for your purchase again and turns Pro on.

If it still does not work, make sure you are signed in with the same Apple ID you paid with. A purchase belongs to the Apple ID, not to the phone.

How do I cancel my subscription?

Cancelling is done by Apple, not by us:

Deleting the app does not cancel a subscription.

I ran out of free AI requests

Free use includes a set number of AI requests each day. The counter resets at midnight UTC. A subscription removes the limit.

The AI features are not answering

They need an internet connection and our server. Everything else in the app — lessons, word vault, spaced repetition, mock tests — works offline.

If AI features fail while the rest of the app works, we are probably in maintenance. Try again in a few minutes.

Delete my data

There is no account, so deleting the app removes everything held on your phone. To have the rows tied to your device identifier erased from our server as well, use the data deletion page.

Refunds

Refunds are handled by Apple, not by us. Go to reportaproblem.apple.com, sign in with your Apple ID and choose the purchase.